Support is Evolving

Kellie Oxley Updated by Kellie Oxley

We have recently been updating you on the investment we’re making into our new OneAdvanced support channels. We’re streamlining our processes, investing in new systems, automating workflows, and improving the visibility you have into your service requests with us. We are excited to announce that we are planning to transition to our new Customer Portal on 17 December 2024.

The new OneAdvanced Customer Portal will provide:

  • a Self-Service Portal
  • a centralised Knowledge Base
  • real-time updates
  • interactive chat
  • improved visibility
  • a new phone line

Using our new Customer Portal

On 17 December 2024, you will receive details of our new phone number and a registration email to access the portal for support cases. The new portal will provide a seamless, modern interface that offers real-time updates, easier access to resources, and greater control over your interactions with us. Watch this short video to see what’s to come! As part of our phased approach to update the service, there are some key details to note about the transition.

  • The portal will be available for requesting new support services and accessing helpful support. You will need to continue to use our existing portal for any open and historic cases you have with us, before we transition these across in the new year.
  • We’re continuing to build out all the request types that we think you might need, to get the best from your products with us. For now, you can raise support requests. From the new year, you will also be able to raise billing and payment queries and request new products via the portal. We will contact you to confirm when this is available. 

Who you should contact if you have questions

We’re here to help. If you have any questions, please reach out to your account manager or contact us at portalsupport@oneadvanced.com. 

Thank you

We are committed to ensuring a seamless transition and the delivery of a truly transformational change to support you in ‘powering your world of work’. We’d love to hear your feedback.

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