System administrator
System Maintenance
Scheduled Messages
Modify message
Create message
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Message frequency options
Report selection
Email settings and troubleshooting
Send one-time message
T&A Web
UK time change instructions
FES Instructions for UK Time Change in Spring 2023
FES Instructions for UK Time Change in Spring 2021
T&A Instructions for UK Time Change in Spring 2021
T&A Instructions for UK Time Change in Autumn 2021
Dashboard Maintenance
Profile maintenance
Tab maintenance
Dashboard maintenance
Reports widget
Widget maintenance
Widget public URLs
Themes and Dashboard
Modifying and deleting a created Theme
Dashboard background
Creating a Theme
Custom login logos
Active Themes
Progress Indicator
Theme
Calendar Maintenance
Create calendar
Calendar profiles
Calendar data types page
Calendar maintenance
Creating a Calendar data type
Payslip Management
Kiosk
Kiosk details
Kiosk Configuration
Modify action
Kiosk site planner
Kiosk log
Modify Kiosk preferences
Preparing to install Kiosk
Terminal Site Planner
Deactivate and Reactivate the terminal webpage
Upgrade Terminal Firmware on 900 series or Access Control Unit via Web Service
Terminal upgrades
Terminal Site Planner
Poller preferences
Terminal Actions
Job Scheduler
Poller log
SAML Authentication
Licensing
Licensing upload errors
Upload T&A 8 License Instructions
Temporary Licence
Version Number Mismatch
Licensing
Request a Licence
Upload a Licence
Employee License
Messages Received
Enroller
Language Maintenance
Profile language
Importing and Exporting phrases
T&A Error phrases
Language maintenance
Culture maintenance
Advanced T&A Products Minimum IT Specifications
Configuring T&A for use with Microsoft Exchange Online
Support Knowledge Base
Clearing Anomalies - Start a New Period End
T&A 8 licence expiry and renewal
Adding and changing Users in WINTMS
Full Rights for New User
AutoID Badge designer
Delete a Finger Template
Need to Create a Report With a Date Prompt
T&A - European Working Time Directive Features
How to Change the Name Displayed on the Terminal
Client Install instructions
How to Download an Employee to the Terminals
Create New User
Changing the IP Address on a Mitrefinch 900 Series clock or Access control unit.
Employee in TMS but not in HR Manager
GPS clocking location from a mobile phone
Report That Shows if the Employee Has a Photo
Obtaining "500 internal server error" details
Spring Time Change - North America
How to Unlock a User
Data Assurance Module - Identifying and preventing the accidental deletion of data (TMS versions 8.33.0.0 and below)
.NET Framework 4.8 for TMS 8
'Use Only Once' Checkbox on Book Absence Screen
Changing the OT Threshold for OT Hours Calculation
Poller Keeps Going Down
Help with Australian ADP Export Coding
The Basics
Change Culture
Supervisor Basic Operations
Apply assumed clocks
Changes to hierarchical Security
Adding an additional day of credit
Invalid Login
T&A Entitlement Year End Procedure
Logging in and out as an Employee
Apache Log4j CVE-2021-44228 "Log4Shell" vulnerability
Employee basic operations
TMS Apps
Logging in: the Help button
Adding a keyed absence
Logging in as a Supervisor
Error tGlb.GetPkg
General navigation
COVID 19 - How to manage staff working from home
SAML Authentication in TMS 7
Onsite Report – OneAdvanced’s Liability Statement
Supervisor
The Supervisor View
Employee <undefined>
The Supervisor dashboard
Supervisor toolbar
Selecting Employees
Selection options
Employee and Group functions as a Supervisor
Change Supervisor password
Supervisor Functions
Clocking In and Out
Clocking in and out as a Supervisor
Clocking TAS
Location mapping for Clockings
SMS Clocking with Esendex
Make a T&A clocking
Absences
Employee Security
Invalid Credentials
Locking and unlocking an employee's account
Changing an Employee's PIN
Self service password reset
Password Expiry for Employees
Employee passwords
Timesheets
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Calendars
Restart Employee
Employee Maintenance
Availability
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On-site list profile maintenance
Maintain On-site list
On-site list (Supervisor)
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Modify On-site list
On-site system preferences
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Diary
Group Planner
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Copy periods action
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Copy period to action
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Group Absence Profile
Find Cover
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Editing work records to correct Anomalies
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Review Anomalies as Supervisor
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Reports
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WinTMS User Guide
Employee
The Employee Dashboard
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Clock Card
Clock card
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Check Anomalies as Employee
Clocking T&A
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Employee Details
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Reports
Payslips
Group Absence Profile
Availability
Availability
Availability details
Add Availability
Copy Availability
Delete availability
Availability errors
Absences
Employee Documents
Planned Shifts
Employee Messages
Skills
Employee Security
Release Notes
Upgrading TMS 8
TMS 8 Upgrade Guide
Requesting absence deletions fails when absence was booked before using TMS v8.27
Release Reports
T&A 8 8.36.8.1 General Release Report
T&A 8.36.10.0 Release Report
T&A 8.36.9.0 Release Report
T&A 8 8.36.7.0 Release Report
T&A 8 8.36.7.1 General Release Report
T&A 8 8.36.6.0 Release Report
T&A 8.37.0.0 Release Report
T&A 8 8.37.0.1 General Release Report
T&A 8 8.37.1.0 Controlled Release Report
T&A 8 8.37.2.0 Controlled Release Report
T&A 8 8.37.3.0 Controlled Release Report
T&A 8 8.37.4.0 Controlled Release Report
T&A 8 8.37.4.2 General Release Report
T&A 8 8.38.0.0 Controlled Release Report
T&A 8 8.38.1.0 Controlled Release Report
T&A 8 8.38.2.0 Controlled Release Report
T&A 8 8.38.3.0 Controlled Release Report
T&A 8 8.38.4.0 Controlled Release Report
T&A 8 8.38.4.1 Controlled Release Report
T&A 8 8.38.5.0 Controlled Release Report
T&A 8 8.38.5.1 General Release Report
T&A 8 8.38.5.2 Controlled Release Report
T&A 8 8.39.0.0 Controlled Release
- All categories
- System administrator
- Support Knowledge Base
- Obtaining "500 internal server error" details
Obtaining "500 internal server error" details
If the TMS Website encounters an error, it will present you with a "500 internal server error" message with a long error ID. The details of the error are logged in the background.
You can find the details of the error message by navigating to https://<server name here>/<directory>/admin/elmah.axd. You will need to log in as a supervisor to continue. This list shows all errors, the latest of which will be at the top. Click Details next to the entry that matches the ID you received. Please forward the details to us by copying all the text in the yellow section.
For example, http://example.org/tms/admin/elmah.axd
If you have trouble accessing the elmah admin page, you can ask your IT to zip up and send the all the elmah logs to us. These can be found on the TMSWeb server in the website root folder. By default, this would be C:\inetpub\wwwroot\tms\elmah_data. Please ensure you send the error ID along with the zipped error files. If the error files are quite large you can upload them to us via the Mitrefinch Uploader, found at https://mfupload.mitrefinch.co.uk/. Please contact Mitrefinch Support if you require the login cedentials.
