SFTP - Troubleshooting

Jon Gilbert Updated by Jon Gilbert

Error

Likely Cause

Resolution

Connection Timed Out

Your IP is not whitelisted

Contact OneAdvanced with your current public IP from ifconfig.me

Server Refused Our Key

Wrong key file, or public key not registered

Ensure you are using id_rsa (private key). Confirm your public key has been sent to OneAdvanced and registered

Permission Denied on upload

Uploading to root / instead of /files

Navigate into the files subfolder before uploading

No such file or directory

Incorrect remote path

Ensure you are connected and in the /files directory

FileZilla shows Windows profile instead of /files

Account configuration issue

Contact OneAdvanced — this requires server-side configuration

Cannot see files in T&A application

Wrong path in Open File dialog

Navigate to G:\SFTP\{username}\files in the file dialog

Still stuck?

Contact OneAdvanced and include: your username, the error message from FileZilla (copy from the status bar), and your current public IP address from ifconfig.me. This helps support resolve your issue on the first response.

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SFTP - Upload and Download Files

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